Being able to get in touch with your cloud web hosting provider any time you have any type of questions or encounter any problems is quite important and how quickly they will respond and react is often crucial, in particular when your site is business-oriented, as more downtime can often mean losing potential customers. The support options are, in addition a quick way to recognize actual providers from resellers. The latter typically respond only to e-mails or support tickets and you will need to wait for a whole day or even more so as to get an answer. If your problem involves several responses, you'll end up losing days so as to get a problem fixed. With a genuine and trustworthy website hosting supplier, you will be in a position to contact the support at any moment and get an instant response whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our cloud web hosting services feature 24/7 technical support plus several options for contact. In case you don't have an account yet, you can easily phone us or use our live chat and chat with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up buying a service which you can't use. If you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. In contrast to the majority of suppliers that you can find today, we reply to all the tickets within one hour, so you won't have to wait for an entire day. Our support services are available day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to test our support services even before you buy a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and common questions. Our representatives can assist you to find the perfect plan or supply you with information about our servers, to check if the system requirements for your sites are met. In case you are an active client, you can also contact us through email or through our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We guarantee that whenever you use any of these two methods of contact, you will get an answer within no more than an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other service providers, even large ones, you will be able to compare the reply time because it often takes a full day for them to address a support ticket.

24/7 Customer Support in VPS Web Hosting

If you acquire a virtual private server from us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local phone numbers in the USA, the UK and Australia as well as a live chat service. When you are a current customer and you're looking for assistance with some technical issue that requires more time to investigate or resolve, you'll be able to open a ticket through your billing account or you will be able to send an email message and we'll take care of the problem and send you a reply within 1 hour. The reply time is warranted 24/7, which includes weekends and holidays, however for most problems it takes a maximum of half an hour to get support. Our support service covers your VPS plus all the pre-installed software it includes, so if you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

When you purchase a dedicated server from our company, you will be able to get in touch with us at any time using various channels and the maximum time that you will need to wait for a reply is approximately one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we can support you with anything related to the applications that are pre-installed on the server. To contact us about a tech matter, you're able to open a support ticket through the Help section of your billing Control Panel or you can send us an email message. If you have any kind of general questions or you would like to find out about our website hosting solutions before you order, you may also take advantage of our live chat or you could call one of the local phone numbers that we have in various countries around the globe. In case you'd like to have assistance with third-party software that you can't deploy or run efficiently, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.