There are a number of ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you pick is a support ticket system. It is the easiest form of communication for a number of reasons. In the event that no client service staff representative is available at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably be received. Furthermore, you can copy ‘n’ paste large pieces of information without needing to worry about printing mistakes, and if a particular issue requires more time to be solved or a number of responses need to be exchanged, all the information will be in the very same location, so either party can always see the steps taken by the other one. The downside of using tickets to touch base with your web hosting provider is that they are usually separate from the hosting platform, which implies that if you have to provide info or to adhere to instructions, you’ll need to use no less than 2 different systems and this number could rise if you desire to administer a number of domains. Additionally, a lot of web hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our Linux cloud web hosting services isn’t separate from the hosting account. It’s an essential part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any specific time with only a few clicks, without the need to leave your account. The ticketing system comes with a quick-search box, so you can find practically any support ticket that you’ve already opened, if needed. You can also read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to resolve a particular problem even before you submit a ticket. The response time is maximum sixty minutes, which means that you can get quick assistance at any given time and in case our customer service team recommends that you should do something in your hosting account, you can do it on the spur of the moment without having to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting, which implies that you will not need another support platform to contact our support staff – you can do this on the spot as soon as you run into a predicament. Sending a new ticket requires several mouse clicks and tracking down an older one is just as simple. With our clever search box, you can quickly track down any ticket that you have opened in the past. You can post a ticket at any given moment in time as our client support team representatives are on duty 7 days a week and answer in no more than 60 minutes, even though it rarely takes that much to obtain help. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about needing to sign in and out of 2 or more platforms to fix a simple problem.