A live chat is among the ways of communication offered by some website hosting companies as a part of their support service. Determined by the company, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is quicker as compared to a support ticket and it makes it much less likely to misunderstand or misspell something compared to a telephone call with a representative. Furthermore, when the problem that you have requires some time to be investigated and resolved, you're able to do something different in the meantime instead of just waiting, like you'd have to do if you call. You can also employ a live chat support service free of charge provided that you have web accessibility even when your web hosting provider is located in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

As we believe that a lot of situations are usually resolved if you speak with a live person, we offer a live chat service for all of our potential and current customers. Our chat is online every single day and our customer care representatives can assist you with a variety of questions and troubles. In case you are not our customer yet, you'll be able to find out more about our cloud web hosting packages and the website hosting environment in general so as to be certain that your sites will work efficiently on our servers. In case you already have an account and you have some questions or you have any kind of problems with some of our services, you will be able to get in touch with us through the live chat and we can provide you with the necessary information or assist you to troubleshoot the issue. You'll need to open a support ticket for certain problems which require longer time or the assistance of a sysadmin, but for a variety of standard issues you'll receive help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is accessible to all our potential and present customers. In case you're searching for a new hosting account, you'll be able to chat in real time to one of our representatives and get more information about our Linux semi-dedicated hosting so that you can select the right package for your sites. In case you already own an account with us, we will be able to assist you in a very timely manner with general, billing and 1st level technicalissues. Even though in some cases you will have to open a ticket as there are troubles that can't be resolved on the live chat, we'll be able to help you with various standard jobs, for instance setting up an e-mail account in an email client or redirecting one domain name to another. This way, you will take advantage of quick support and you'll save time and effort.