If you’ve ever got any questions about the hosting service in general or if you face a problem with your sites, you will have to touch base with the web hosting company’s tech support team. It may not make any difference how promptly they’ll respond if you’ve got a question of a generic nature, but an issue such as an ill-applied software app update, for instance, may result in your site becoming broken or invisible online. And the longer you have to wait for the support team to get back to you, the longer the site will be inoperative. If you offer goods or services online, any outage will influence your website in an unfavorable way and you can lose existing or prospective customers. Lots of web hosting providers, particularly resellers, reply to emails and tickets within twenty four hours, but in the online era this is much too long, as customers will hardly ever revisit a site that is not functioning correctly for a prolonged time interval.

One-Hour Response Guarantee in Cloud Web Hosting

In case you’re using any of our Linux cloud web hosting services and you’ve got a question or encounter a problem, you can touch base with us 24x7x365 by posting a tech support ticket or by writing an email and we will make sure that you get a reply in no more than one hour. In case the issue can be solved, we will do it before we respond, whilst in case there is something that you need to do on your end, we’ll provide you with all the required information – what workable solutions to try, what settings to check, etc. Usually, you’ll receive a response within no more than half an hour, which goes to say that waiting for hours and hours on end or even for more than a day to obtain support is something impossible. Our 60-minute response time guarantee applies to any question that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take advantage of our stunningly fast support services. You will obtain an answer to any ticket submitted through the web hosting Control Panel or email sent to our client and tech support team in less than an hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes significantly less time to investigate and troubleshoot a problem. We will give you more information if the solution involves something that should be done on your end. In case you contact us during weekends or legal holidays, the response time will be precisely the same and considering that our support team is working 24 hours a day, 7 days a week, you will get immediate assistance for any billing, general or technical issue regardless of the hour at which you contact us.