In the event that you have ever had a cloud web hosting account in the past or you have dealt with any other type of online service, you are probably aware from personal experience that for a lot of things it is better to talk to a live person on the phone than to exchange support tickets or email messages. If you want to learn more about a particular service before you order it or when something small-scale has to be made, for example, it will be much easier and quicker to get it done live. When you have the option to seek the advice of representatives over the phone, it's also very likely that you are using the services of an actual web hosting supplier, not just a reseller. The level of support that you can get by phone varies between different providers - from very general matters to expert tech support. Usually most providers supply pre-sales assistance and first level telephone support, while more complex tech matters are handled through electronic mail and / or tickets.

Phone Support in Cloud Web Hosting

We believe that being able to speak with a live representative is rather important, for that reason we have 3 support lines all around the world (UK, USA and Australia) and you're able to get in touch with us over the phone for fourteen hours every day. In case you consider buying one of our Linux cloud web hosting services, for example, you are able to phone us and learn more about our services before you order so as to make sure that we cover all system requirements for your sites. After your order, you will be able to contact us about any sales or billing troubles you may experience, or get any general or basic tech info that you need. We've aimed to find the balance between telephone and ticket support, so for strictly technical issues you'll have to use the ticketing system, that will help you follow the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you if you have any questions about the semi-dedicated server packages that we offer. Whether you'd like to know more about the packages, you have a billing issue or some general issue, you can give us a call. Although some more technical matters may require a ticket in order to give time to our tech support team to analyze, we're able to help you with a number of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you're in a different country, we have an international number where you'll be able to contact us.