Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We provide a one–hour response time warranty for each support ticket or email that you send to the support staff. We will speedily answer all the typical inquiries and forward right away the issue to our admins if any further assistance is needed. If you make use of our Optional Managed Services package, we’ll execute any of the included server management services at a time that has been discussed with you in advance.

  • Top quality support service

  • A First–Class Support Service

  • If you need help while using the Web Hosting Control Panel or with any of the apps that we’ve installed on the dedicated server for you, you can touch base with the help desk support team anytime through the ticketing system. In addition, should you require help managing your dedicated server, you can make use of the Optional Managed Services package, which includes OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, backup disk storage space, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Hosting Control Panel has been installed by default for every Linux dedicated hosting server. Among its functions is a very time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can perform. Most instructional articles have video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You will find all the how–to articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.