Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Warranty

  • Each ticket that you submit to our technical assistance crew will be handled in approximately one hour. The common issues are going to be answered asap. Nevertheless, if the help inquiry you have posted calls for the help of a licensed technician, we will address the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Qualified Client Help Service

  • We will be on line for you 24x7 to provide help and customer support and also to help you with any difficulty that you could run into while you are taking care of your virtual server. We can easily aid you with all pre–configured applications, plus your OS, server management panel (in accordance with the VPS type) and the Web Hosting Control Panel designed entirely by us.

  • Intuitive help center

  • An Informative Help Zone

  • A complete and regularly updated knowledge base is integrated into our custom–built Web Hosting Control Panel. It includes quick tips on how to perform all the primary site managing tasks. The Help section features exhaustive how to content articles and step by step video courses. You can open the Help area by pressing the Help or Video buttons in the top right part of each Control Panel section.